If something’s gone wrong, please let us know. We’d love to make it right. We’ll work with you to come up with a solution that keeps us all smiling.
Here’s some more info on how exactly the returns process works. To return an item to us:
- Call us on 0800 18 19 19 or email support@capesmedical.co.nz within 7 days
When returning goods, please ensure:
- That the goods and packaging are returned in their original condition (where possible)
- That your original invoice or packing slip is included
- If you’re unable to include your invoice, please include the following:
- Your customer account number
- Your full name & contact phone number
- The product code of the item(s)
- A description of the item(s)
- The quantity of the item(s)
Please note: if we receive goods without your invoice or the details above, then we may not have enough info to help.
Instrument Returns Policy
S&T Microsurgical Instruments
These precision instruments are hand made in Switzerland and are ordered on indent.
Indent orders are unable to be returned once ordered. Please order carefully
Nopa Instruments
We carry a general range of NOPA instruments in stock.
If, on receipt, the instrument is not acceptable our Customer Services must be contacted within 7 Days for approval of return
Products will only be accepted for exchange/credit if returned in sellable condition. Instruments must be returned in original packaging.
Your account will be credited minus a 25% restocking fee. Specialized Instruments are ordered on indent
Indent orders are unable to be returned once ordered. Please order carefully
Faulty Instruments
All Instruments must be returned cleaned and sterilized if used.
We will contact the manufacturer to determine cause of fault.
Manufacturer defects are fully covered under warranty and a replacement will be sent.
If the cause is found to be a user or maintenance issue you will be notified.
If repair is an option advice will be advised of the associated cost.
Please post all returns to the following address:
Capes Medical Supplies
122 Newton Street
Mount Maunganui 3116
New Zealand
Need help or answers? If you need help finding the right product, some technical advice, or anything at all our support team is available 8am-4pm Monday to Friday.